Last Updated: January 2026.
At LittlePicasso.ng, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review the following return, refund, and exchange terms carefully.
Items must be returned within 3–7 days of delivery.
To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.
A valid proof of purchase is required for all returns and exchanges.
Items that have been damaged due to misuse, normal wear and tear, improper handling, or any action by the customer are not eligible for return.
The following items cannot be returned:
If you are unsure whether your item is eligible for return, please contact our support team before sending it back.
To initiate a return, please contact our support team before sending any item back.
Provide your order details, proof of purchase, and the reason for the return. If the item is damaged, defective, or incorrect, please also include clear photos showing the issue.
Please note that unauthorized returns may not be accepted.
Once your return request has been reviewed, our team will provide the necessary instructions for returning the item.
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be processed within 5–10 business days.
Where applicable, refunds will be issued through the original payment method or provided as store credit.
The time it takes for the refunded amount to appear in your account may also depend on your bank or payment provider.
Exchanges are subject to product and size availability.
If you request an exchange and the replacement item is available, we will arrange the exchange after reviewing the returned product.
If the requested replacement is unavailable, you may be offered a refund or store credit, where applicable.
Return shipping costs are generally the responsibility of the customer.
However, if you received an incorrect, defective, or damaged item due to an error on our part, LittlePicasso.ng will be responsible for the applicable return or replacement delivery costs.
If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.
When contacting us, please provide your order details along with clear photos of the item and the issue.
Our team will review the case and work to resolve it as quickly as possible.
Returned products must meet the eligibility requirements stated above before a refund or exchange can be approved.
LittlePicasso.ng reserves the right to reject a return if the item does not meet the return conditions or has been returned without prior authorization.
If you have any questions regarding returns, refunds, exchanges, or delivery, please contact our support team for assistance.
WhatsApp / Phone: +234 808 251 1552
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