1. Initiate: Contact our support team via WhatsApp or Email with your Order Number and reason for return.
2. Inspection: Once we receive the item, we will notify you of the approval or rejection of your refund based on the item’s condition.
3. Resolution: * Exchanges: If the size is wrong, we will swap it for the correct size (subject to availability).
• Store Credit: We can issue a digital gift card for the value of the item.
• Refunds: Monetary refunds are only issued for defective or damaged products where a replacement is unavailable.
Shipping Costs
• Customer Responsibility: Shipping costs for returning items due to size preference or change of mind are non-refundable and must be covered by the customer.
• Our Responsibility: If we sent the wrong item or a damaged product, LittlePicasso.ng will bear all delivery costs for the replacement.